Shipping Policy

Effective Date: December 2023

Thank you for choosing [Your Company Name] for your shopping needs. We strive to provide you with the best possible online shopping experience. Please take a moment to review our shipping policy.

Shipping Destinations:
We proudly offer international shipping to customers around the world, including Nova Scotia, Canada. Whether you're near or far, we are committed to delivering your order to your doorstep.

Processing Time:
Orders are typically processed and shipped within 3-5 business days of receiving payment. However, during peak seasons or promotional events, processing times may be slightly extended.

Shipping Methods:
We offer a variety of shipping methods to cater to your needs. The available shipping options and their estimated delivery times will be presented to you during the checkout process.

Shipping Costs:
Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping cost for your order during the checkout process before finalizing your purchase.

Customs and Duties (International Orders):
For international orders, please be aware that customs and duties may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for more information on potential customs fees.

Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package.

Shipping Delays:
While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances, such as weather conditions, customs processing, or other factors beyond our control. We appreciate your understanding in such situations.

Lost or Stolen Packages:
In the rare event that your package is lost or stolen during transit, please contact our customer service team immediately. We will work with the shipping carrier to locate your package or provide you with a suitable resolution.

Returns Due to Non-Delivery:
If a package is returned to us due to an incorrect address provided by the customer or failure to collect the package from a designated pickup location, the customer will be responsible for the cost of reshipment.

Contact Us:
If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at hello@vodaretreats.com.

Thank you for shopping with Voda Retreats